Disclaimer and Policies
Disclaimer
At Thoughtful Elephant, we take pride in curating high-quality gift boxes and custom balloons to bring joy to our customers. However, please note the following:
- Product Availability: All items are subject to availability, and in cases of out-of-stock products, we may substitute items of equal or greater value.
- Product Color and Appearance: Due to lighting conditions, camera settings, or screen variations, the product in the photos might appear differently than in real life.
- Custom Orders: For custom balloons and gift boxes, colors, designs, and sizes may vary slightly from the images shown due to customization preferences and product availability. We recommend confirming specific details before placing a custom order to ensure your expectations are met.
- Custom Balloons: Due to the nature of the product, custom balloons are only available for local orders and delivery within Toronto and the GTA.
- Balloon Handling: Balloon life span may vary depending on the environment (e.g., temperature, humidity). Please follow handling instructions for best results.
-
Health and Safety Notice: Please note that we are not responsible for any allergic reactions, skin sensitivities, or other health-related issues that may arise from the products included in our gift boxes or balloon materials. We strongly encourage you to review all product ingredients and materials carefully before use.
-
Allergic Reactions or Skin Sensitivities: The disclaimer clarifies that we are not liable for any allergic reactions or skin sensitivities that could be caused by the products included in the gift boxes or the materials used in the balloons. This includes possible allergens, fragrances, or chemicals present in the products.
-
Health-related Issues: We are not responsible for any other health issues that may arise from using or being exposed to the products or materials. This could cover a range of issues like respiratory problems, irritation, or anything else triggered by the product.
-
Responsibility of the Consumer: We urge customers to review the ingredients and materials of the products carefully before using them. This is especially important for individuals with known allergies or sensitivities to certain ingredients or materials.
-
Returns, Exchanges, Shipping, and Delivery Policy
Returns & Exchanges:
- Due to the nature of our products, we do not accept returns or exchanges. All sales are final.
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order with photos of the damage. We will work with you to either replace the damaged item or offer store credit (in the form of a Gift Card) for the value of the product.
-
Custom or personalized items are not eligible for returns or exchanges unless they are defective or damaged upon arrival. If you receive a defective or damaged item, we will gladly offer an exchange.
Shipping and Delivery Policy
- Free Delivery in Toronto and GTA: We offer free delivery within Toronto and the Greater Toronto Area (GTA) for all orders.
-
Shipping within Canada and Worldwide: We offer shipping across Canada and internationally. Shipping fees will apply for orders outside of Toronto and the Greater Toronto Area (GTA). Delivery times may vary depending on the destination.
- Duties and Taxes: For international shipments (including the USA), any applicable customs duties, taxes, or fees are the responsibility of the customer. These charges are not included in the order total and may vary based on the destination.
- Carrier Delays: We are not responsible for delays caused by third-party carriers (e.g., Canada Post, courier services) or external factors like weather, holidays, or strikes.
By purchasing from us, you acknowledge and agree to our terms and conditions, including our returns, exchanges, shipping and delivery policies.
If you have any questions or concerns, our customer service team is always here to assist you. Please feel free to contact us at any time, and we'll be happy to help.